Windows and Doors You Can Count On, Fitted by People Who Care

Last Updated Date: 21 December 2025

Business Name: Doorquay

Contact Email: hello@doorquay.com

Phone Number: 01382 787030

Website: www.doorquay.com

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1. Who We Are

Doorquay is a home improvement and custom windows and doors installer serving Dundee, Fife, Perth, and surrounding areas. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website or interact with us.

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2. What Information We Collect

We may collect the following personal information through our website forms, email communications, or in person:

Full name

Email address

Phone number

Property address (for quotes and installation purposes)

Installation photographs or videos (for warranty and/or marketing use)

Communication preferences

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3. How We Use Your Data

We collect and process personal data for the following purposes:

• To provide quotes and respond to your enquiries

• To arrange home visits and manage installation projects

• To issue product warranties and store evidence for guarantees

• To send marketing emails, promotions, and occasional newsletters (if opted-in)

• To improve our website performance using analytics and advertising tools

• For internal reporting and customer relationship management (CRM)

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4. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

• Contractual Obligation: To deliver requested services (e.g., quotes, installations)

• Consent: For marketing emails and media usage (consent can be withdrawn anytime)

• Legitimate Interest: For analytics, improving services, and CRM communications

• Legal Obligation: Where required for compliance or guarantees

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5. Marketing and Communications

You may receive marketing communications from us if:

• You have requested a quote or service from us

• You’ve explicitly opted in via a form or email

• You are an existing customer and we are providing relevant updates or offers

You can unsubscribe from emails at any time by clicking the link in our emails or by contacting us at hello@doorquay.com.

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6. Media Consent & Use

We take photographs and videos of customer installations primarily for:

• Warranty validation

• Internal quality control

In some cases, with explicit consent, we may use media for:

• Marketing content (e.g., social media, website, printed brochures)

• Case studies and customer testimonials

• Sharing with third-party manufacturers for their marketing materials (e.g., Rockdoor)

Consent for media use is always requested via your sales designer or via digital opt-in. If you wish to withdraw media consent, contact us and we will remove it from future use wherever reasonably possible.

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7. Data Sharing & Third Parties

We do not sell your data. We may share your data with trusted third-party providers only where necessary to deliver our services, including:

• Wix Studio & Wix Forms (website hosting and data collection)

• Pipedrive CRM (customer communication and sales journey management)

• Google Analytics & Facebook Pixel (performance tracking and retargeting)

• Metricool (social media and campaign tracking)

Your data will never be shared with suppliers or contractors for marketing or sales purposes without your consent.

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8. Data Security

Your data is stored securely using:

• Password-protected CRM systems

• Two-Factor Authentication (2FA)

• Encrypted storage where applicable

Access is limited to authorised staff and only for the purposes outlined in this policy.

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9. Data Retention

We retain customer data only as long as necessary for:

• Delivering services

• Legal or regulatory compliance

• Guarantee validation

If you request data deletion, we aim to fully remove your information from our systems within 7 working days, unless legal obligations require otherwise.

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10. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request erasure of your data ("right to be forgotten")

• Restrict or object to processing

• Withdraw marketing consent at any time

To exercise any of these rights, please contact: hello@doorquay.com

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11. Cookies & Tracking

We use cookies and similar technologies (e.g., Google Analytics, Facebook Pixel) to:

• Analyse website traffic and user behaviour

• Improve site performance and customer experience

• Show relevant ads across platforms

You can manage your cookie preferences via your browser or through our cookie banner.

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12. Changes to This Policy

This privacy policy may be updated periodically. Significant changes will be posted on this page with a revised effective date. We encourage you to review it from time to time.

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13. Contact Us

If you have questions or concerns about how we handle your data, please contact:

📧 hello@doorquay.com

📞 01382 787030

🌐 www.doorquay.com